Our payments is 100% T/T in advance.

1. The machines with the sizes below 1200*900mm are ready in the stock and can be sent out in 3working days.
2. The machines with the size bigger than 1200*900mm can be sent out in 15working days.

Yes.We can arrange the shipment for our clients accordinly by sea and air.

We will make pictures for every part of the goods in order.and the pictures will be sent to our clients for confirmation before the shipment.

Yes, the control panel and our user manual both are in English.

There are two methods. You can order the spare parts together with the machine, this is the safest way to transport the laser tube. The other way is you can inform us when you need to replace the consumables, we will send them to you within 48 working hours.

Our machine is ready to use and we don‘t need other parts.

It is not difficult to replace the laser tube and our user manual will show you how to replace the laser tube and adjust the path of ray.

The wearing parts of machine are laser tube, lens and reflectors.

The wearing parts of machine are laser tube, lens and reflectors.

The life time of laser tube is 1200-1500 working hours.

The laser tube of 350C is 50W and it is included in the price. It is optional means our standard laser tube for 350C is 50W, we also can install 60W power on the machine.

Yes,  We can offer the samples to clients for free.

Yes. Please send the materials along with the CD which contains the artwork you hope to use.click here to contact  us.

Yes. The cost for the samples shipment should be on our client for two ways.

Yes.Please send to info@yorklaser.com and make detailed explaination for the materials you will use.

We will send out the finished products in 2working days after we receive the materials.

Yes. Please send the materials along with the CD which contains the artwork you hope to use.click here to contact  us.

Our payments is 100% T/T in advance.

1. The machines with the sizes below 1200*900mm are ready in the stock and can be sent out in 3working days.
2. The machines with the size bigger than 1200*900mm can be sent out in 15working days.

Yes.We can arrange the shipment for our clients accordinly by sea and air.

Not 100%.We have partners for the logistic in some of the countries and areas.We need to confirm with our logistic partner for different destination ports.

No,we do not need any other parts to make the machine work.We have all the parts included along with the machine .We can just connect the power and turn on the machine.

We will offer the 24 hours online service to clients. Our engineer can help clients solve the problems through internet by web camera. If the electronic component is broken within the warranty time we will send the new part within 48 hours by express like TNT, DHL, FEDEX, etc to the buyer. And the shipping cost should be on YORKLASER for the new part and the old part should be sent back on the cost of buyer.

Our company will offer all the spare parts to clients, we will send them within 48 working hours after you inform us.

Yes, we will offer you a CD together with the machine, which includes the pdf user manual and installation video.Of course you can also download on our website http://www.yorklaser.com/tech_support.html

There are two methods. You can order the spare parts together with the machine, this is the safest way to transport the laser tube. The other way is you can inform us when you need to replace the consumables, we will send them to you within 48 working hours.

Our machine is like normal printer. We are using the machine by the CorelDraw software for output. And it can work with windows XP 2000, vista, windows 7，Apple Mac etc.

We just need to load the BMP, GIF, JPGE, AI, etc format files into CorelDraw software and then we can output directly.

We use CorelDraw software to design the images and to control the machine. we can output files directly from CorelDraw, it is more convenient.

Yes, the control panel and our user manual both are in English.

The Newly Draw software is specially used for our laser stamp machine and some low end allocation machines. CorelDraw software is used for some high end machines and we can send files directly from CorelDraw. It is more convenient.

When using the CorelDraw, we just need to load the DXP format file into the CorelDraw software and the files can be output directly from CorelDraw.

The laser output power is set by software,if you want to engrave two different power when working, you need to stop the work and reset the power.